About the Role
The Customer Care Representative will manage a portfolio of key customer accounts and build rapport through effective brand/ product communication to deliver on the customers' printed packaging needs. Pressure-sensitive (PS) printing experience is required for this position.
Key Activities
Must possess a positive attitude, ability to work independently, support for teammates and leadership qualities that exemplify the company model for excellent customer service
Acts as an effective liaison between Customer, Sales, Graphics, Manufacturing, Vendors and Management to ensure customer expectations are clear throughout the organization
Primary contact providing assistance to customers via phone, e-mail, webinar and occasional site visits.
Daily communication with customers regarding projects, open orders, timelines, deliverables and all other customer service-related topics
Processes orders and sends acknowledgments to clients, confirming job details, pricing and shipping dates.
Facilitates customer project meetings with cross-functional departments in attendance to provide a quality product which meets/exceeds customer expectations.
Interaction with the Art Department for customer artwork preparation
Arranges color samples and job documents to support the manufacturing workflow
Monitors open orders and proactively communicates about anticipated delays and any additional information as needed to support the client
Tracks shipped orders and forwards copies of BOL, Packing slip and COA documentation to customer upon completion of shipment.
Confers with production, shipping, warehouse to expedite or trace missing or delayed shipments.
Maintains information for customer profiles (account preferences), item specifications and all documents associated with account programs.
Receives customer complaints and coordinates product return/complaint resolution with Quality Department.
Preferred Skills
Previous experience or understanding of flexible packaging products is preferred.
Education and Experience
2+ years of experience in PS printing, manufacturing or relatable business environment required
2+ years of experience managing client accounts and personal relationships preferred.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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