About the Role
The Operations Planner is responsible for planning the utilisation of equipment or contracted equipment to fulfil the delivery obligations of the assigned area.
Key Activities
Identifying and planning the “right load” for the “right driver”.
Maximise driver hours and utilisation to maximise profit and earnings potential for Company Drivers, Contractors, and the Company.
Maximise on-time delivery percentage for customer satisfaction through assigning loads to drivers who are willing and able to meet appointment requirements safely and legally.
Prioritising customer and driver needs in an oversold environment.
Assign freight to meet the deadhead percentage goal.
Preplan drivers on another load assignment before arrival at their destination to meet the “Load + 1” percentage goal.
Track freight pick-up and delivery in the assigned area.
Communicate load needs to Customer Service.
Communicate possible service failures to Customer Service.
Inform Customer Service of service failures.
Communicate with Driver Support Managers to ensure drivers have all of the information needed to successfully complete load assignments safely and on time.
Provide evening and weekend operations with the needed information to ensure on-time delivery of all freight in the assigned area.
Recovery planning and rework of other drivers’ loads in the event of a driver coming off a committed preplan or load assignment.
Preferred Skills
Effective communication skills.
Ability to think “outside” the box for creative solutions.
Education and Experience
High School graduate or equivalent.
Associate or Bachelor Degree in related field preferred.
At least 2 years in a transportation work environment. Experience in both Fleet Management and Customer Management preferred.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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