About the Role
The Shipping Supervisor is responsible for overseeing daily shipping operations to ensure accurate, timely, and cost-effective delivery of products. This role manages shipping staff, coordinates with carriers, and ensures compliance with safety, quality, and company standards.
Key Activities
Responsible for oversight and supervision of Shipping and Receiving staff and Inventory staff to ensure they meet goals and objectives, and managing the day-to-day operations of the team.
Oversight and preparation of outgoing shipments, receipt of incoming shipments, and all related shipping duties.
Follow Standard Operating Procedures (SOPs) and properly document shipping-related processes with good documentation practices.
Provide feedback to management on work-related issues and employee performance.
Provide or appropriately assign and ensure proper training to new hires.
Additional duties and modifications may be added as the need arises.
Manage day-to-day workflow within the team, including identifying assignments and responsibilities, distributing and delegating work, setting work deadlines, and coordinating the completion of activities.
Supervise all Shipping and Receiving and Inventory staff, including providing direction, guidance, motivation, discipline, feedback, evaluation, and training.
Serve as primary contact for Shipping in communicating, coordinating, troubleshooting, and resolving all issues with various departments (Customer Service, Packaging, Production, Purchasing, Quality Control (QC), Inventory, Regulatory, and Finance) regarding product, shipping, receiving, inventory, and customer account issues.
Be responsible for the verification and accuracy check of outgoing shipping packages.
Ensure professional, accurate, and thorough communication with customers regarding shipment confirmation and details.
Oversee shipment of all outgoing products - properly pick, package, and verify quantities, destination, and shipping account; Designate pick-up/drop off as needed.
Use and guide the team in using QuickBooks in processing orders and generating shipping documentation
Handle priority, complex, custom, and/or international orders and special shipments.
Maintain a minimum of finished good products and meet customer deliveries.
Coordinate Shipping regarding outgoing orders to be filled and backorders.
Oversee maintenance, cleanliness, and efficiency of the Shipping room, Finished Goods cold room, receiving area, and supplies.
Oversee and ensure minimum inventory and supplies for shipping and packaging of products.
Assist the Packaging Department as needed, including coordinating with the Packaging Supervisor to schedule Shipping Team members to train in, and to perform, Packaging.
Packaging duties may include labeling, filing, and packaging of finished goods.
Preferred Skills
Preferred: experience with FedEx and UPS online delivery and pick-up
Preferred: experience with QuickBooks software
Education and Experience
Bachelor’s degree or 3+ years of shipping experience or equivalent.
Preferred: 1-2+ years of supervisory and/or management experience.
Must be detail-oriented and excel at record-keeping
Have the ability to work well under multiple deadlines.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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