About the Role
The Salesforce Administrator will support users, improve system functionality, maintain data integrity, and implement business solutions to enhance productivity and customer relationship management.
Key Activities
Process & Automation Leadership: Lead the design, documentation, and maintenance of complex Salesforce Flows. Transition legacy processes into modern, efficient automation.
Logical Troubleshooting: Act as the primary lead for help desk ticket triage. Use a systematic process of elimination to diagnose root causes and coordinate solutions with internal teams and outside consultants.
Agile Problem Solving: Management of incoming requests, delivering immediate tactical resolutions for end-users while ensuring all changes adhere to platform best practices and long-term goals.
Cross-Functional Collaboration: Partner with Sales, Business Operations, Customer Service, Marketing, Finance, Warehouse, and Technical departments to map out and achieve effective, accessible processes.
Strategic Planning: Balance point-of-need support with long-term project work and system modernizations. Maintain a roadmap for future platform enhancements and technical debt reduction.
System Governance: Manage essential admin functions including user accounts, permission sets, groups, licensing, and package management.
Data & Auditing: Complete regular internal system audits, prepare for seasonal upgrades, and maintain high data integrity through SOQL/SQL querying and reporting.
Liaison & Training: Act as the bridge between end-users, vendors, and the IT Department. Assist in training new users to strengthen the organization’s overall Salesforce skill set.
All other responsibilities and duties as assigned.
Preferred Skills
Platform Knowledge: Experience with Salesforce packages such as CPQ or Revenue Cloud, Field Service, and/or ERP packages is strongly preferred.
ERP Familiarity: Prior experience assisting with the implementation of at least one ERP system is a plus.
Data Skills: Experience with SOQL and/or SQL for querying and manipulating larger data volumes.
Education and Experience
Bachelor’s degree in Information Technology or a related field preferred. Salesforce Certification(s) are a significant plus.
Technical Savvy: Minimum 2–4 years of Salesforce Administrator experience. Strong proficiency in Lightning Flow is a must.
Logical Reasoning: Exceptional ability to troubleshoot through deductive reasoning, process of elimination, and systematic testing.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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