About the Role
The Service Technician is responsible for installing, maintaining, troubleshooting, repairing, and servicing equipment to ensure reliable performance and customer satisfaction.
Key Activities
On-site visits, giving cost estimates, organizing parts and shipments
Installation, technical instruction, and demonstrations of operation of new machines
Maintenance and repair of machines at plants/facilities
Audits to identify areas of process improvement and best practice strategies.
Maintain local machines, equipment and records.
Ensure the company is OSHA-compliant for machine guarding and LOTO for all machines, equipment and employee training.
Observe market & industry trends/developments.
Create & maintain customer specs relevant to machines & products.
Ability to use calibration tools to properly ensure tool tolerances.
Required to understand and use safety equipment reflective of the customer environment.
Able to organize and complete assigned tasks, alone or with help.
Treat all company and customer information as confidential.
Inform supervisor of problems or issues which affect the company’s ability to meet customer requirements.
Understanding of the company Quality Control system.
Read and understand work order paperwork.
Ability to repair and modify tooling and machinery in the field based upon troubleshooting requirements.
Assist in the machine training process for new employees as well as required by customers.
Able to independently resolve customer issues/needs with machines and come up with strategic solutions to better serve the customer base.
Preferred Skills
Technical certifications in electrical, mechanical, industrial maintenance, or related fields.
Electrician Certification.
Education and Experience
Industry experience in the use and understanding of stamping/diecutting equipment.
Folding Carton experience specific to diecutting/stamping a plus.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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