About the Role
The Operations Manager will oversee warehouse and inventory control, tape converting, purchasing, shipping and logistics, customer service, and order fulfillment.
Key Activities
Lead daily operations across receiving, warehousing, inventory control, tape slitting and converting, order fulfillment, purchasing, shipping, and logistics.
Establish effective workflows, operating procedures, controls and performance expectations.
Evaluate, select and implement an ERP or integrated business-management system.
Lead process mapping, data preparation and migration, system configuration, testing, employee training and adoption.
Improve inventory accuracy through disciplined receiving, location control, cycle counting, reconciliation and material traceability.
Plan converting activities and order priorities to meet customer requirements, quality expectations and delivery commitments.
Monitor throughput, lead times, on-time shipping, inventory accuracy, order accuracy and material waste.
Oversee customer service and order-management processes, ensuring accurate documentation, responsive communication and effective issue resolution.
Coordinate purchasing and replenishment with overseas manufacturing partners, considering demand, inventory levels, freight and extended lead times.
Manage carrier relationships and domestic and international shipping requirements.
Lead, train, and develop a small cross-functional team while reinforcing accountability and continuous improvement.
Preferred Skills
Direct experience with tape slitting, rewinding, or related roll-to-roll converting processes.
Experience within pressure-sensitive tapes, coated fabrics, engineered materials, or industrial products.
Experience with QuickBooks Enterprise or another ERP or integrated business-management platform.
Experience working with imported finished goods, international suppliers, and extended replenishment lead times.
Familiarity with ISO 9001 or comparable quality-management practices.
Education and Experience
At least five years of progressive operations leadership experience within converting, tape, labels, flexible packaging, paper, film, textiles, cut-to-order manufacturing or a comparable light manufacturing and distribution environment.
Hands-on experience managing warehouse operations, inventory control, purchasing, shipping, logistics, and order fulfillment.
Demonstrated experience personally leading or playing a significant role in an ERP implementation.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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