About the Role
The QA Specialist will support the maintenance and improvement of our quality management system (QMS), help resolve customer issues, and assist with internal and external audit activities.
Key Activities
Maintain and update quality system documentation, including SOPs, work instructions, forms, and records.
Ensure controlled documents are current, accessible, and compliant with applicable standards.
Support the management of the document control system and assist in training staff on updated procedures.
Track and close corrective and preventive actions (CAPAs) promptly.
Draft, revise, and improve procedures and work instructions based on operational needs and audit findings.
Collaborate with cross-functional teams to identify gaps in existing processes and recommend improvements.
Participate in root cause analysis activities and help implement corrective actions.
Receive, document, investigate, and respond to customer complaints in accordance with established procedures.
Coordinate with relevant departments to gather information needed for complaint resolution.
Track complaint trends and escalate recurring issues to the Quality Manager.
Manage nonconforming product/material records and facilitate disposition decisions.
Assist in the scheduling, preparation, and execution of internal audits.
Support external audits (customer, regulatory, or certification) by gathering documentation and coordinating logistics.
Document audit findings and track closure of corrective actions.
Ensure all team members are appropriately trained on quality procedures, work instructions, and applicable regulatory or standards requirements.
Maintain accurate and up-to-date training records for all personnel in accordance with quality system requirements.
Develop and manage a training matrix that maps required training to roles and tracks completion status.
Coordinate onboarding quality training for new employees and retraining when procedures are updated.
Preferred Skills
Experience with an electronic QMS (eQMS) platform.
Exposure to internal auditing; CQA, CQE, or similar certification a plus.
Familiarity with root cause analysis tools (5 Whys, fishbone, etc.).
Experience in a regulated industry (manufacturing, medical devices, food, etc.).
Education and Experience
Associate's or Bachelor's degree in a related field (or equivalent experience).
1–3 years of experience in a quality assurance or quality control role.
Familiarity with a quality management system (ISO 9001, ISO 13485, etc.).
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
Apply for Role
Please complete the form to apply for a position with us.